Everything you buy on Kurodyne is delivered to your Library. This guide shows where each part of a purchase appears and what to do when part of it is unavailable.
- Sign in with the account you used to buy the product.
- Wait until checkout says your purchase is in your Library. If it says Payment received, delivery check incomplete, select Check again.
- Select View Library on the checkout confirmation, or open Library from the account menu.
- Find the purchase. In the sort menu above the list, choose Recent purchases, Last updated, or Your rating to order the list, or Archived to see archived purchases. Last updated lists purchases whose product has a newer release first.
Select Archive in a purchase's Details to move it to the Archived view without changing your access. To find it again, choose Archived in the sort menu, then select Unarchive in its Details to bring it back.
- Select Download on the purchase. The ZIP file, named after the product, is the package of the product's current release.
- To confirm the file is the approved package, open Details and select the shortened checksum next to SHA-256 under Current release, then select Copy. In the File Verifier, choose the ZIP file you downloaded, select Paste checksum, and paste the value.
If the button changes to Try again, the download didn't start. Select it again.
A product that delivers a license key, access link, invite code, password, or redemption code shows a button named for it, such as View license key. Select it to see the value and copy it. The dialog also shows the access requirements and the usage instructions.
Open Details on the purchase. Current release lists its Usage instructions, the seller's private steps for using the product.
When the seller publishes an approved update, the purchase shows Updated to with the new release and its date. Download gets the new release, which replaces the release you bought. Earlier releases aren't available for download, so keep any copy you want to retain. Details shows the release you bought under Release at purchase and lists each included update with its notes.
To see a replaced access link or a key added in an update, select the button named for it on the purchase, such as View license key. Which buyers receive product updates? explains what an update can change.
Open Details and select Receipt to open the Kurodyne purchase receipt as a PDF. Stripe also emails its payment receipt to your verified email address.
You have what you bought when the package you downloaded matches the checksum in Details, or when selecting a button such as View license key shows the product's key or link.
- Package downloads permanently closed: An update, a replacement package, or restored access can't reopen downloads for this purchase. Your license and any included key or usage instructions stay available while you have purchase access. The 365-day recovery window in Purchases (Terms of Use, Section 3.1) sets this limit.
- Download unavailable: If package downloads haven't permanently closed, select Contact seller to ask for a replacement or update. If the purchase doesn't show Contact seller, or the seller can't help, select Contact Kurodyne support.
- The seller closed their account: The purchase shows when download access ends. Download the files and keep a backup before then. Keys and usage instructions stay available while you have access.
- Delivery restricted: Kurodyne restricted the product's files, key, and usage instructions for legal reasons, such as a copyright notice. The purchase keeps its record, receipt, and license. Contact Kurodyne support with questions about the restriction.
- A key, code, or link doesn't work as disclosed: Contact the seller, then contact Kurodyne support if the issue remains. How do I get help with a purchase? has the steps and the deadline for a refund claim.
- Access ended after a full refund or a reversed payment: The purchase keeps its record and receipt, but its downloads, key, and usage instructions are no longer available. What happens to my access after a refund? explains whether access can return.
If the purchase shows Support, select it to see how the seller offers help, which can include Kurodyne Relay and other channels. If the purchase doesn't show Support, or the seller can't help, contact Kurodyne support with the product link and purchase details.